Refund Policy

RETURN POLICY

Last updated 12/6/2020 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Shrink Wrap must be intact for items that are sent sealed. 

 

RETURN PROCESS

To return an item, please email customer service at erick@wargametv.com to let us know that you would like to return an item first 

Once we give the all clear, please place the item securely in its original packaging, re-use any of the packing material to ensure it arrives back here safe and sound, and mail your return to the following address:

 

Return Merchandise

Attn: Returns

426 Main St St 172  

Spotswood, NJ 08884  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Items sent without tracking will not be refunded in any form 

 

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

The following items cannot be returned or exchanged:

 

  •     Blind boxes, Grab Bag Items - Anything Opened or Not in New and Sealed Condition  
  •     Flash sale or super discount day items - Once these are purchased, we do not accept returns on these items

 

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 

 

Please Note

      

  •        Sale items are FINAL SALE and cannot be returned - We put them on sale to get them out of here, not to have them come back !        
  •        Certain PRE-ORDER and limited items may not be returned, please keep this in mind when purchasing - Items will explicitly say if there is a no-return policy on them in the description
  •        Return date Starts from 1 day after the day the item is shown as delivered 

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

Erick@wargametv.com 

Our brands